Doing Business the Arab Way
By F. Xavier Mena
Director of the Department of Economics, Finance and Accounting at ESADE
When doing business in Arab countries, it is important to take into account certain cross-cultural tips before arranging a meeting or doing business of any sort.
In business, as in many other aspects of life, Arabs are governed by tradition. Religion, family and customs must also be considered in the workplace.
- Halal is the right thing, whereas haram (pork, alcohol and certain non-food items) is forbidden.
- Meetings cannot be scheduled on Fridays (which are holidays) or during any of the five daily prayers facing Mecca.
- Honour (karaameh) and hospitality (karam) are two core values in Arab culture.
- People greet one another by placing a hand over their heart or by shaking hands while saying "As-Salaam Aalaikum" (peace be with you).
- Business cards should be translated into Arabic.
- Arabs appreciate tales and proverbs.
- Never show the soles of your shoes (and remove your shoes before entering a house).
- Personal hygiene and the use of perfumes are typical of Arab culture.
- Never split a bill. If you’re being treated, accept. If you’re treating, pay.
- Learn to drink tea karak (with condensed milk, cardamom and sugar) and to eat hummus, mezzes and baklawas.
- When having tea (or coffee), never place the glass on the table if it isn’t empty. Move it to the side if you do not want a refill.
