COLLABQUAL
Enhancing the Quality of Our Public Services: Assessing the Effects of Organisational Forms in Public Service’s Quality
- Principal investigators: Marc Esteve and Tamyko Ysa
- Research group: EsadeGov
- Funding body: MICINN-MCIU
About the project
The key objective of this research project is to analyze the effects of the different forms of collaboration across sectors on the costs and quality of public services. The study specifically examines the costs and the performance of public services implemented via six different governance forms: Public Organization, Public Agency, Public Corporation, Mixed Public Corporation with Minority Public Ownership, Mixed Public Corporation with Majority Public Ownership, and Externalization. This goes along with a more general interest in public administration and management analyzing public service quality.
The project seeks to identify and test a model that predicts service quality under different organizational forms. It applies a visible impact-oriented strategy by delivering implementation schemes for organizations engaged in cross-sector collaborations for public sector delivery, whether they are from the public, private or non-profit sector.
By focusing on the determinants of public service’s quality, this research project makes a new contribution to the management of different organizational arrangements for policy delivery, to the implementation of public services. By doing so, it fills an important research gap as it is the first study that collects empirical evidence on the effects that different institutional forms have on the quality of public services, building on existing literature that has only considered efficiency and service costs.
