Many jobs, including caregiving and emergency services, expose personnel to suffering and death daily. Yet they are expected to continually show compassion. How can they achieve that without burning out?

New research by M.Dolores del Río (University of Victoria, Universidad Austral), Pablo D. Fernández and Alberto Willi (IAE Business School), Ignasi Martí, Professor at Esade and Director of the Institute for Social Innovation, and colleagues reveals that the answer lies in how we experience time. Their study was published in the Journal of Management Studies. 

The authors conducted an ethnographic study focused on a hospice for the terminally ill, and the research showed that reshaping time helps caregivers to continue offering compassion. The findings provide significant insights for leaders in healthcare, social services, and other sectors prone to employee burnout.  

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Article published in Esade Do Better