Operations management in healthcare organisations

• Understand the importance of operations management in improving efficiency and quality within healthcare organisations. 
   
• Understand, optimise and synchronise the production process of healthcare assistance services: patient flow.
   
• Discover the essential quantitative methods of management to analyse and resolve operational shortcomings: time of PHC assistance, delays and waiting lists, variability, cancellations, resource overload, etc.  
   
• Learn new efficient operations management techniques applied to the hospital sector (lean management and six sigma).
   
• Reflect on the organisational implications and leadership of this functional area within healthcare organisations. 
  
   

Day 1. Concepts and quantitative methods

Operations management in healthcare organisations: 

• Definition and scope of operations management
• Complexity in the healthcare sector: clinical variability

From occupancy rate to patient flow:

• Why patient flow? Case study: Saldet Hospital
• Possible strategies

• Analysis of waiting times; variability and saturation of services (queueing theory) 
• Redesign of sequence of operation activities (projects)
• Optimisation of resource allocation (linear programming)   
   

Business process management

Business process model of a hospital

Reengineering and benchmarking

Case study: Shouldice Hernia Centre

• Strategies
• Case review and presentation

Clinical variability management

Day 3. Lean & Six Sigma Healthcare

New efficient operations management techniques applied to the healthcare sector: 

• Lean management
• Six sigma
• Implementation of lean management. The experience of the Consorci Sanitari Integral
• Conclusions. Organisational implications and leadership of operations management
  
  
  
   

Program Director Barcelona

see CV

see CV

Barcelona