Title of the Ph.D. project: The sustainability of Continous Process Improvement in Public Administration. A study in Spanish Municipalities.
Name of the researcher: Manuel Francisco Suárez Barraza
Supervisor: Juan Ramis Pujol
Brief description of the Ph.D. project, objectives & findings: The logic of updating and improving public management by applying Continuous Process Improvement (CPI) and other TQM techniques was acquired by certain Spanish city authorities in the late 80's and early 90's, all in order to enhace their public service and operating processes. The question rise of this is How can local governments sustain CPI? The findings of this thesis present that sustainability of the improvements can be achieved via a series of paths of sustainability. Each path to sustainability consists of a series of evolving phases developed by means of CPI improvement activities. Among other contributions.
Keywords: Sustainability, Continuous Process Improvement, Local Government, Spain
Expected end of the project: 2008