Lecturer in the Department of Information Systems Management
Academic training
Phd in Management Sciencies. Copenhagen Business School
Máster en Dirección y Administración de Empresas. ESADE
Ingeniero de Telecomunicaciones. Universitat Politècnica de Catalunya
Interest Areas
Information Systems Strategy
CRM Systems Strategy
Biography
MIS Professor Xavier Busquets' teaching and research interests are in strategic and planning information systems, risk management, and executive decision-making.
He is Director of the Department of Information Systems at ESADE and responsible for the MBA, Executive MBA and Senior Executive Programmes. He is author of four IS business cases and the book chapter 'Estrategia de cliente y sistemas de información' (Temas clave de marketing relacional, McGraw-Hill, 2004).
Xavier Busquets joined ESADE in 2002. Previously, he had developed consulting and executive activities at Telefónica, Retevisión, Hewlett Packard and Siebel Systems. He has an extensive consulting and executive teaching experience.
Selected publications
Busquets, J. (2010). Orchestrating smart business network dynamics for innovation . European Journal of Information Systems, 19(4), 481-493.
Busquets, J.; Mallart, J. R. & Loebbecke, C. (2010). (06/2010).Catalan Broadcasting Corporation (CCMA): The digital challenge.
Busquets, J.; Rodon, J. & Wareham, J. (2009). Adaptability in smart business networks: An exploratory case in the insurance industry. Decision Support Systems, 47(4), 287-296.
Austin, R. D. & Busquets, J. (2008). Managing differences (Innovations case discussion: Specialisterne). Innovations: Technology, Governance, Globalization, 3(1), 28-35.
Busquets, J. (2007). Network Behaviour. 23rd EGOS Colloquium. Viena (Austria).
Busquets, J.; Rodon, J. & Wareham, J. (2007). Multiasistencia: The network orchestrator. Communications of the ACM, 50(6), 31-31.
Busquets, J. (2006). Un nou discurs.Avui
Busquets, J. (2006). (10/2006).Multiasistencia on the Internet (A).
Busquets, J. & Mallart, J. R. (2006). (10/2006).IBM Barcelona lab: A story of technological innovation.
Busquets, J. (2006). (02/2006).Multiasistencia on the Internet.
Busquets, J. (2005). Multiasistencia, the birth of a network orchestrator.
Busquets, J.; Rodon, J. & and Añón, J.M. (2005). Caso Multiasistencia: Un orquestador de Red en el sector de reparaciones en el hogar. Conferencia Iberoamericana de Sistemas de Información. Miami, USA .
Busquets, J. (2004). CRM: estrategia de cliente y sistemas de información. In M. Alfaro Faus (Ed.). Temas claves en marketing relacional (pp. 87-105). Madrid: McGraw-Hill.[ISBN: 84-481-4236-5]
