Associate Professor of the Department of Operations Management and Innovation
URL Lecturer
Director, GRACO
Programme Director, Executive Master in Operations Management
Academic training
Doctor Europeo. ESADE - Universitat Ramon Llull
Doctora en Administració i Direcció d'Empreses. ESADE - Universitat Ramon Llull
EUDOKMA Certification. EUDOKMA
Máster en Dirección y Administración de Empresas. ESADE
Licenciada en Administración y Dirección de Empresas. ESADE - Universitat Ramon Llull
Interest Areas
Practice and Expertise
Managing the Professional Organization and Knowledge-Intensive-Firms (KIF)
Service Operations Management
Service Quality Management
Managing Operations in the Knowledge Organization
Knowledge creation in the firm
Qualitative research
Biography
Elena Bou has been Associate Professor in the Department of Operations Management and Innovation at ESADE since 1998.
Her teaching activity comprises lecturing in different courses and programmes, covering undergraduate programmes, MBA, Executive Masters, PhD courses and Executive Education.
She has worked as a consultant in the implementation of quality systems and organisational change in different types of companies, in private and public organisations and within a European context (Spain, Germany and England). She has carried out different research projects including the coordination of the European Research ESPRIT Project: 'Performance Measurement System for Total Quality Management', designing the methodology, product development and system implementation in Spanish, English and German companies. Recently she has carried out the study on knowledge dynamics within organisational and professional practice.
Currently, she is member and co-ordinator of ESADE Research Group for Organisational Learning and Knowledge (GRACO).
She is author of several professional and academic publications and referee of academic journals.
Selected publications
Sauquet, A.; Bonet, E. & Bou, E. (2006). Conocimiento y práctica: apuntes para una reflexión sobre la formación en las escuelas de negocios. Estudios Empresariales2(121), 20-35.
Bou, E. & Hernández, E. (2006). Gestión del Conocimiento sí, pero ¿qué conocimiento gestionar?. Capital Humano198, 106-110.
Through the Looking Glass: Understanding a Complex Relationship between Knowledge and Action. Doctorando:Bou, E.. Dirección:Dr. Alfons Sauquet. FUNDACION ESADE, 01/2006
Bou, E. & Sauquet, A. (2005). Knowing in the Consulting Practice: Exploring Knowledge, People, Context and Tools in Action. In Anthony F. Buono and Flemming Poulfelt (Ed.). Challenges and Issues in Knowledge Management (Research in Management Consulting Series) (pp. 69-106). Waltham, USA: Greenwich, CT: Information Age Publishing.
Bou, E. & Sauquet, A. (2004). Reflecting on quality practices through knowledge management theory: uncovering grey zones and new possibilities of process manuals, flowcharts and procedures. Knowledge Management Research and Practice Journal (KMRP), 2(1), 35-47.
